Shipping policy

🚚 Shipping Policy

Last Updated: [Insert Date]

At The World of Sootra, we take pride in delivering your favourite jewellery pieces safely and promptly. Please review our shipping policy below:

All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive a confirmation email once your order has been shipped.
We do not process or ship orders on Sundays or public holidays.

We currently ship within [India/domestic]. For international shipping requests, please contact us at [your email].

Note: These are estimated timelines. Delays may occur due to weather, festive seasons, courier issues, or unforeseen circumstances.

Once shipped, a tracking number will be sent to your registered email or phone number.
You can track your order through the link provided or by visiting the courier partner's tracking portal.

Please ensure your shipping address and contact details are correct before confirming your order.
We are not responsible for failed deliveries due to:
- Incorrect/incomplete address
- Unavailability of recipient
- Refusal to accept delivery

Re-shipping charges will apply in such cases.

If you receive a damaged parcel, please:

Do not discard the packaging.
Record a video of the unboxing.
Email us within 24 hours at theworldofsootra@gmail.com with the video and photos.

We will assess and get back to you with a resolution if eligible.

For any shipping-related queries, reach out to us at:

📧 theworldofsootra@gmail.com